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COVID FAQ

Yes. You are required to have a QR code if no one is living in the property while works are being carried out and if your work is the main building activity on the site. If you are a subcontractor see the next heading.

If the homeowner remains in the property during the renovation you are not required to have a QR code system.

As the person who has the management or control of the site, the builder is responsible to organise and implement a QR code.

Yes. All residential building sites will be required to have a QR code for each site.

Yes. Display homes, selection centres and offices are required to comply with the QR code requirements.

Members must take reasonable steps to ensure that their staff and customers check-in.

This does not apply to those working from a home office.

Yes, industrial premises (such as those used for manufacturing, production and assembly) will need to comply.

As the person who has the management or control of the site, the builder is responsible to organise and implement a QR code.

Members should be:

  • displaying your QR codes in prominent locations such as on site signs, site sheds or toilet blocks,
  • reminding people to check-in when entering the site,
  • where possible, keeping an eye out for new people who have entered the site.

If it is not possible for a person to check-in using their device, you must have an alternate sign-in method. You then have 12 hours to register those contact details with Service NSW.

If a person refuses to check-in, you may refuse them entry.

To get a unique QR code for each building site, you must complete a COVID-19 Safety Plan for your business and register your business as COVID Safe.

You are required to have a single Service NSW COVID Safe Check-in QR code for each separate building site.

Find further information to register to use the Service NSW QR code system here.

If you need to register 20 or more building sites to obtain multiple QR codes you can use the bulk upload request form.

For more details about getting and using QR codes there are several online resources:

Members should also continue to:

  • Use Making space of site guidelines.
  • Ensure your COVID Safe plan is relevant and up to date.
  • Ensure compliance with the square metre rule indoors, where possible.
  • Wear a face mask indoors and outdoors when social distancing is not possible.
  • Ensure compliance with all COVID-19 health and hygiene requirements when travelling to and from building sites.
  • Ensure shared spaces are cleaned, including on building sites.